Cancellation Policy

We totally understand that life happens! To help keep things fair for everyone, we ask that all class and private session cancellations be made at least 24 hours in advance. If you cancel after that window, the session will be fully charged, regardless of whether there is a waitlist. This includes asking to be swapped to a different day instead. If you know you can’t make it to class within the 24hr window, we appreciating you cancelling your spot in order to give others the chance to join.

Unfortunately, we receive many requests everyday for cancellation refunds or swaps into other classes, so we hope you understand why we need to keep this policy consistent for all clients.

You can cancel anytime through our online booking system. Please note that, as much as we would love to apply this policy on a case by case basis, we don’t have the bandwidth and therefore must apply this policy regardless of individual circumstance. We hope you understand!

How to Cancel Your Class

• Mindbody App: login to your Mindbody profile. You can download the app here: Apple, Android. Once you have logged in, click ‘Profile’ in the bottom right, ‘Schedule’, scroll to find your class and click ‘Cancel’.

• Monday Studio Website: go to our timetable page and click ‘My Account’. Login using the details provided when you booked your class. Click ‘schedule’ and ‘cancel’.

Class Waitlist Policy

If a class is fully booked, you’re welcome to join the waitlist.

If a spot becomes available, the first person on the waitlist will be automatically moved into the class up until 2 hours before the class start time. You’ll receive an email notification if you’re added from the waitlist, so keep an eye on your inbox!

If you do not make it off the waitlist, you will receive a credit for the class amount, which will stay on your account until you use it (please keep in mind the expiry date).

If you are on the waitlist but can no longer make the class, please make sure you cancel your spot on the waitlist. This opens up a place for someone else and also means you won’t get charged for the class if you get given a spot within our cancellation window (within 24hrs of the class start time).

Please note: it is the client’s responsibility to remove themselves from the waitlist if they know they will no longer be able to attend, as usual cancellation policies apply.

Teacher Substitutions

Sometimes our teachers need a break too, or life throws them a curveball. We reserve the right to substitute instructors when needed. Unfortunately, we’re not able to offer refunds when this happens, but rest assured, all of our teachers are amazing!

Thanks for understanding and being part of the Monday Studio community. We’re so glad you’re here!

Health & Safety

To keep everyone safe and moving well, we ask that all Monday Studio clients be over 16 years old to attend Reformer Pilates classes.

Before your first visit, you’ll need to complete a liability waiver within our booking system process.

If you have any health conditions, or if anything changes over time, it’s vitally important that you let us know. We’re here to support you.

Class Pack Agreement Terms

All packs purchased have an expiry date. Please make sure to check your expiry date to ensure you get the full use of your pack.

Class packs are just for you, which means they can’t be shared, split, or transferred to someone else. We’re not able to offer refunds on partially used packs, and monthly packs can’t be extended, so please make sure to book in and enjoy your sessions before they expire!

While we do our best to keep your favourite teachers on the schedule, we can’t guarantee who will be teaching each class. But rest assured, every instructor brings their own magic.

Class packs / series that have already been partially used are non-refundable and non-transferable to other clients. Changed your mind? If you haven’t used your class pack or series yet, you’re welcome to request a refund within 2 weeks of purchase. Just a heads-up: a processing fee of €10 applies to all full refunds, given a percentage of each payment goes to our software and/or payment provider.

Class Booking Policy

Want to book a class for someone else? No problem! Just add them as a family member to your account. Just a heads-up: clients can only attend if the booking is under their own name.

We do our best to keep things consistent, but sometimes we may need to adjust teachers, class times, or class types.

Agreement to Terms & Conditions

By making a purchase from Monday Studio, you agree that you have read and agree to the above Terms and conditions.

We can’t wait to move with you soon!